Customer Success Manager

Customer Success Manager

Full-Time | Remote-Friendly | Competitive Salary + Benefits

About the Role

As a Customer Success Manager, you'll be the primary point of contact for our growing customer base. You'll help businesses get the most out of our platform, drive adoption, and ensure long-term satisfaction.

What You'll Do

• Own a portfolio of 50-80 customer accounts from onboarding through renewal
• Conduct quarterly business reviews to ensure customers are hitting their goals
• Identify upsell and cross-sell opportunities based on customer needs
• Collaborate with Product and Engineering to advocate for customer needs
• Create training materials, webinars, and help articles
• Monitor account health metrics and proactively address churn risk

What You Bring

• 2-4 years in customer success, account management, or a similar client-facing role
• Experience with SaaS platforms (CRM, project management, or business tools)
• Exceptional communication skills — you can explain complex topics simply
• Data-driven mindset with experience using analytics to guide decisions
• Self-starter attitude — you take ownership and follow through

Nice to Have

• Experience in the SMB/small business market
• Familiarity with business automation tools
• Bilingual (English/Spanish)

What We Offer

• Competitive base salary + performance bonuses
• Health, dental, and vision insurance
• Unlimited PTO
• Remote-first culture with optional co-working stipend
• Professional development budget ($2,000/year)
• 401(k) with company match