Privacy Policy
Your data, handled responsibly.

1. Introduction

Welcome to GoXylo ("Company", "we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website goxylo.com and use our software-as-a-service platform (collectively, the "Service").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our services
• Request information or support
• Participate in promotions or surveys

This information may include:

• Contact Information: Name, email address, phone number, business name
• Account Information: Username, password, account preferences
• Payment Information: Credit card details, billing address (processed securely by Stripe)
• Business Information: Industry, company size, website URL

2.2 Information Automatically Collected

When you access our Service, we automatically collect certain information, including:

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent, click patterns
• Log Data: IP address, access times, referring URLs
• Location Data: General geographic location based on IP address

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your activity on our Service. Cookies are small data files stored on your device. We use:

• Required Cookies: Needed for the Service to work
• Analytics Cookies: Help us understand how visitors interact with our Service
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Service.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our Service
• Processing transactions and sending related information
• Sending you technical notices, updates, and support messages
• Responding to your comments, questions, and requests
• Communicating with you about products, services, and promotions
• Monitoring and analyzing trends, usage, and activities
• Detecting, investigating, and preventing fraudulent transactions and abuse
• Personalizing and improving your experience
• Complying with legal obligations

4. How We Share Your Information

We may share your information in the following situations:

• Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing (Stripe), email delivery, and analytics.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
• Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property.
• With Your Consent: We may share your information for other purposes with your explicit consent.

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to:

• Comply with our legal obligations
• Resolve disputes
• Enforce our agreements

When you cancel your subscription or delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or regulatory purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Regular security assessments and audits
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of marketing communications at any time

To exercise these rights, please contact us at privacy@goxylo.com.

7.1 California Residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information is collected and how it is used, and the right to opt-out of the sale of personal information. We do not sell personal information.

7.2 European Residents (GDPR)

If you are a resident of the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR). Our legal basis for processing your information includes consent, contract performance, legitimate interests, and legal compliance.

8. Children's Privacy

Our Service is not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will delete that information as quickly as possible.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from your country. We take appropriate safeguards to ensure your information remains protected.

10. Third-Party Services

Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For material changes, we will provide more prominent notice, such as email notification.

We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@goxylo.com
• Website: goxylo.com/contactus